Data Privacy Policy
Welcome to the Data Privacy Policy for Optimal AuPair. This policy outlines how we collect, use, and protect your personal data in accordance with the European data protection and privacy requirements. We are committed to ensuring that your privacy is protected and that your personal information is secure.
1. Introduction
Optimal AuPair will hereafter be referred to as “Company”, “we”, “us”, or “our”. We take your privacy seriously and are committed to keeping our users as satisfied as we possibly can. To better protect your privacy and personal data, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected, used, stored, processed, protected, shared and the rights that individuals can exercise regarding use of the personal data you voluntarily submit to our office or website. By accessing or using our website, you agree to the terms of this Privacy Policy.
We are the “Controller” of the personal data concerned in this privacy policy, meaning that we are responsible for, and determine the purposes and means of the processing of personal data. Our company complies with the provisions of the European Union’s General Data Protection Regulation (GDPR).
2. Information We Collect
When you visit our website, we may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, etc and any other information you provide to us voluntarily.
- Device Information: We may collect information about the device you use to access our website, including your IP address, browser type, and operating system.
- Registration and Usage Information: Username and password when you register on our Site(s); IP address, browser type and device information; We may collect information about how you use our website, such as the pages you visit and the links you click on.
- Financial information: payment processes and, occasionally, at other times payment details for subscription fees;
- Cookies: We may use cookies to enhance your browsing experience and collect additional information about your visit to our website.
- Reference information: Information you provide about friends or other people you would like us to contact on which we assume that the other person previously gave an authorization for such communication; emergency contacts etc.
- Other information: you may provide to us, such as in surveys or through the “Contact Us” feature on our Sites. Where consent has been provided by you:
- Health related information, results of drug tests, criminal and other background checks.
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Special categories of data, such as information about ethnic origin, sexual orientation or religion or belief in order to match placements appropriately.
3. How We Collect Your Data
We may collect personally identifiable information when you voluntarily submit it to us through:
- our website, social media, events, phone, email, application forms, contracts and all documentation in connection with recruitment, au pair or host family placements, language learning; or in connection with our interactions with clients and vendors.
- Voluntary completion of customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via browser’s cookies.
Optimal AuPair may also receive your data indirectly from third part sources that you have given consent to share your data for the purposes of related services offered by us.
4. How We Use Your Information
We use information for the fulfilling of the agreement: Collection of such information and processing is necessary for us to fulfil our rights and obligations per the agreement with you (See our Terms and Conditions). If the required information cannot be collected, we cannot fulfil our obligations per the agreement. We may use the information we collect for the following purposes:
- Providing Services: We use your information to provide the services you request, such as processing your inquiries and facilitating communication between you and potential au pairs.
- Improving Our Website: We analyze the usage data to improve our website and provide a better user experience.
- Marketing and Communication: We may send you promotional emails or contact you for market research purposes. You can opt out of these communications at any time.
- Legal Compliance: We may use your information to comply with applicable laws and regulations.
- Payments processing: To process payments and subscriptions.
5. Data Sharing and Disclosure
If you agree/subscribe/accept to use our services we may share your data with third parties i.e. our partner companies for the following purposes thus we may disclose your personal information to third parties in the following circumstances:
- If required by law or to comply with a legal process.
- If necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- If necessary to facilitate a business transaction and our business relationship payment processing.
- If you provide consent for us to share your information with third parties.
- Service providers assisting with website maintenance.
- Your data may be transferred outside the European Economic Area (EEA) to our partner agencies for the purpose of finding a suitable au pair or host family or related business services provided by us.
Optimal AuPair and its affiliates and agents will store, access, and use the information you provide in any jurisdiction, including jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction;
Optimal AuPair, its affiliates and agents, may use this information to evaluate your eligibility for employment, placements and to contact you for such purposes. Please note that people under 18 years old are not authorized to submit recruiting information.
When our company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Data collected will be shared with third parties only in ways that are described in this privacy policy and will not be sold or rented on an individual basis to independent third parties without your knowledge or permission.
6. Data Security and Retention
We take appropriate measures to secure your data and protect your information from unauthorized access, disclosure, alteration and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Note:
- Information collected by Optimal AuPair is securely stored by physical and electronic means.
- By registering or making contract agreement with us, you consent to authorize your data to be accessed by our members for the related business purposes.
- We use “Hypertext Transfer Protocol Secure” (https), this means the connection between your browser and our server is encrypted.
- Our cloud hosting is security enhanced and equipped with DDos Protection, Firewall, Cloudfare protected, Malware scanner and protection, SSL encryption and etc. Please know even with the highest tech security, no method of internet usage or security is 100% secure.
- We collect, process and store information as long as necessary for the purposes defined in this notice and for a period only as long as is necessary for the purposes we collected it. Different laws obligations may also require us to keep different data for different periods of time.
- We maintain administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. In order to ensure the appropriate security and confidentiality of the personal data to the best of our service providers ability as well as our capacity.
- We may retain information for a year following the agreement ceases or as long as legally required by the law, tax and audit purposes unless a longer period is required or permitted. When it is no longer needed, we will securely delete or anonymise it.
7. International Transfers
We always try to keep your personal data within the EU/EEA and most of our own IT-systems are localized accordingly.
Note that as a host family and au pair matching website in Europe, hosted by Cloud Hosting, your information may be stored on cloud servers in other countries with different data protection laws than our own, as is the norm for personal mobile phones and majority of electronic gadgets. By using our services, you consent to the transfer of your information to be stored on the cloud hosted by our service providers within Europe and outside Europe on legitimate business relationship grounds.
8. Marketing
Optimal AuPair would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop our company from contacting you for marketing purposes by clicking unsubscribe button in your inbox or contacting us on the contact information on this policy.
9. Your Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request the correction of any inaccurate or incomplete personal information.
- Erasure: Request the deletion of your personal information.
- Restriction: Request the restriction of processing of your personal information.
- Objection: Object to the processing of your personal information for certain purposes.
- Data Portability: Request a copy of your personal information in a structured, machine-readable format.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on the email on this policy contact us paragraph.
10. Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
11. Our Privacy Policy Changes and Policies of Other Websites
Optimal AuPair website may contain links to other websites. Our privacy policy applies only to our website, so if you click to another website, you should read their privacy policy.
We keep our Privacy Policy under regular review and place any updates on this web page.
12. Contact Us
If you have any questions or concerns about our Data Privacy Policy, you are welcome to contact us at office@optimalaupair.com.
Last updated: April 2024